Privacy policy

This policy explains how Avanthex handles personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Early access: your email address, the engine you signed up for, and the time and wording of your consent.
• Compare alerts: your email address, the category you asked about, and the time and wording of your consent. We use it only to email you price drops and new picks for that category.
• Business enquiries: your name, business name, work email, website (if given), the engine you’re interested in and what you tell us about your goals.
• Support chat: the messages you send. We remove email addresses and phone numbers before chat text is saved.
• Security: a one-way hash of your IP address, used only to limit abuse. We don’t store raw IP addresses.
• Analytics: when you follow a retailer link from Compare, we count which link was clicked and when, with nothing that identifies you. We also use Cloudflare Web Analytics, which counts page views without cookies and without tracking you across sites.

Retailer cookies

Some Compare links are affiliate links, including links to Amazon.com.au. When you follow one, the retailer and its partners, including Amazon, may place or read cookies in your browser or use similar technology to credit us for the referral. Their own privacy policies apply on their sites.

Why we collect it

To tell you when an engine opens, to answer your questions, and to keep the service secure. We don’t sell personal information.

AI processing

Support chat messages are processed by an AI model to draft replies. We don’t use your messages to train AI models.

Where it’s stored

Data is held with our hosting and database providers, which may store it outside Australia. We take reasonable steps to make sure they protect it.

Your choices

You can unsubscribe from the waitlist or Compare alerts at any time, and ask to see, correct or delete your information through the support centre or by emailing hello@avanthex.com.

Complaints

Contact us first at hello@avanthex.com or through the support centre. If you’re not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).